Title - ECoR AWARENESS ON E-TICKETING.

Basing o­n the Electronic Reservation System (ERS) tampering and overcharging cases of booking of train tickets through the agent outlet, Railways have launched an educational campaign to generate awareness amongst the general public and rail users o­n booking of E-tickets through agents and also to stop such type of activities.Rail users and passengers booking e-tickets through agents outlet should verify the details about the agent from IRCTC website www.irctc.co.in including photo id and authorization certificate prominently displayed at the outlet or not. Passenger should fill up booking/cancellation request slip for the booking/cancellation of the e-tickets and insist his mobile number into the system correctly, so that a confirmation message from IRCTC about the details of the ticket booked against the said passenger will be provided which can be serves as a valid ticket. Passenger need not require carrying print e-ticket and may show the message to the TTEs o­n duty during travel. This can be save paper for a greener environment.

The passenger should check that, the name of the agent outlet, booking the ticket along with address, contact number and name of the Principal Agent are printed o­n the e-ticket or not when taking print e-ticket and also ask for a receipt for passenger’s booking/cancellation.

The passenger should carry his/her identity proof in original with laminated photograph and identity serial number during the journey. The e-ticket can be cancelled through the same agent outlet without any additional service charges for cancellation if required.

The rail users/passengers should not pay more than the approved charges like IRCTC & Agent service charges at a cost of Rupees Forty (Rs.20.00+ Rs.20.00) for AC-1, AC-2, AC-3 and other upper class tickets and Rupees Twenty (Rs.10.00+ Rs.10.00) for Sleeper and Second class Sitting tickets. Also the passenger should not pay additional charges for printing of tickets or stationary or for cancellation of tickets.

If, the agent demands more than the prescribed service charges, passengers can lodged a complaint at agentcomplaint@irctc.co.in or care@irctc.co.in and may also contact to 011-23745962 or 011-39340000 o­n this matter.

The IRCTC website www.irctc.co.in is open exclusively for the individual users from 08.00a.m to 12.00 noon and also advised passengers not to buy e-tickets from agents during the above period. If any passenger found travelling with Normal/Tatkal reserved e-tickets booked by unauthorized persons/touts during the above period, the journey ticket is liable to be cancelled and penal action may be initiated under the Railway Act. The rail users can dial, send SMS HELP or RAIL to 139 for any Railway enquiry.