Title - Metro trains staff in sign language

In a bid to make travelling easier for physically challenged commuters, the Delhi Metro has started special orientation training in sign language for their customer relation assistants (CRAs). "This training programme will help Delhi Metro's frontline staff (CRAs) in understanding the language of commuters with impaired hearing... to ensure that such commuters, while travelling in the Metro are properly looked after, guided and provided a smooth and comfortable ride," a DMRC official said on Sunday. At present, Metro staff are also given special training in first aid, customer care, spoken English and communication skills at the Metro training institute.