RailEnquiry

The Delhi Metro from today has started special orientation training for Customer Relation Assistants (CRAs) in sign language for hearing impaired and mute (deaf and dumb) people to ensure that such commuters, while traveling in the Metro are properly looked after, guided and provided a smooth & comfortable ride.The Delhi Metro Rail Corporation (DMRC) and Indian Sign Language Research & Training Centre (ISLRTC), an autonomous body sponsored by Ministry of Social Justice And Empowerment, Govt. of India recently signed an agreement in this regard.This training programme will help Delhi Metro’s frontline staff (CRAs) in understanding the language of people with impaired hearing who travel in the Delhi Metro. Initially, the training is being imparted to 800 Customer Relation Assistants (CRAs) posted at Customer Care Centres of all Metro stations. The duration of the training for each batch will be of two days comprising 6 training hours each day. ISLRTC will provide a trainer and interpreter for the training and the training will be given at DMRC Training Institute at Shastri Park Depot.

DMRC is committed to provide barrier free service to persons with disabilities. DMRC receives around 80-85 requests every month through its Helpline No. 155370 for assistance of persons with disabilities. These persons can seek assistance from the station staff by informing, in advance about the station they would reach so that they can be provided necessary assistance in time.

Presently, Metro staff are also given special training in First Aid, Customer Care, Spoken English and Communication skills at the Delhi Metro Training Institute situated at Shastri Park by specialized agencies.