RailEnquiry

Chandigarh: The General Manager of Northern Railway has been penalised for failing to refund Rs 320 to the complainant who had booked a ticket and later got it cancelled. The UT Consumer Disputes Redressal Forum has also penalised the Chief Reservation Supervisor, Chandigarh, and directed both the respondents to pay Rs 2,500 for mental agony to the complainant.Instead of the prescribed deduction of Rs 120, an amount of Rs 440 was deducted from the cost of the ticket paid by the complainant. The complainant, NK Singla, a resident of Zirakpur, had paid Rs 3,712 for his ticket.However, owing to unavoidable circumstances, the complainant had to get his Circular Tour Ticket cancelled four days prior to the date of journey.The complainant alleged that the money was deducted for three separate tickets while it was a circular tour ticket for three laps of journey.The opposite parties in their joint reply took the objection that the complainant got the tickets cancelled in New Delhi and hence, no cause of action had arisen at Chandigarh.The deduction of Rs 440 is unjustified as only cancellation charges should have been recovered only once and not for each lap of journey, held the forum.